FREQUENTLY ASKED QUESTIONS

PETS

Pets are residents, too! We allow two furry friends per home.

There is a refundable, one-time pet fee of $500 per dog or $400 per cat.The monthly pet rent is $40 or $80 per pet depending on size.

No! Big or small, we welcome most dogs at Palazzo West. Breed restrictions do apply - see the next question for more information.

Our pet-friendly community welcomes most breeds of dogs. However, because certain dogs do not thrive in a community environment, we cannot accommodate the following breeds, dogs resembling these breeds, or mixes of these breeds: Akita, American Staffordshire Terrier, Bull Terrier, Chow, Doberman, German Shepherd, Husky, Pit Bull, Presa Canario, Rottweiler and Wolf Hybrid. We also cannot accommodate exotic pets, such as snakes, rabbits, pigs, ferrets, monkeys, venomous or otherwise poisonous animals. Please ask the leasing team for more details.

PARKING AND STORAGE

Yes! We offer various parking options for your convenience.

Underground Garage: $50
1-bedroom receives 1 reserved spot, 2-bedroom receives 2 reserved spots. Additional spots are available for $250 per month. Please contact us for apartment home specific information.

Tandem Parking: $80
1-bedroom receives 1 reserved spot, 2-bedroom receives 2 reserved spots. Additional tandem spots are available for $350 per month.

Premier Parking: $100
Premier garage parking spaces available to rent for $100 a month. Tandem premier spaces are available to rent for $150 a month.

Your gear is important to us! We offer various sized storage lockers. 

Storage available: $100-$150

LEASE INFORMATION

We offer select lease terms of up to 24 months with longer leases available upon request. Please reach out to the leasing team for details. Price range is based on lease length and specific move-in date.

For your convenience, the best way to make all rent and utility payments is via Automatic Clearing House (ACH) debit. This is the easiest, no-hassle way to ensure your rent is paid on time. We also offer the ability to pay with Visa, MasterCard, Discover or personal check and money order for a fee.

We are smoke-free and proud of it!  Smoking is prohibited in your apartment home, your building and all common areas. This includes all community grounds and vehicles on community grounds. Enjoy the fresh air!

Security deposits or holding fees are refundable when certain criteria are met. Ask the leasing team for details.

Liability coverage is required to live at our community, and you are pre-approved through MultiFamily Insurance Partners. For quotes, visit MFIP's website, or call 877.826.8203.  Or, you can easily add coverage through our group policy and add the premium directly to your rent. Ask the team how we can help.

EARLY DEPARTURES OR TRANSFERS

If you are active military and receive PCS or deployment orders, we'll be glad to release you from your lease. All we need is proper written notice and supporting documentation in accordance with the Servicemembers Civil Relief Act (and, if applicable, its state law counterpart).

You can move into another Aimco community without breaking your lease! We offer coast-to-coast transfers to another Aimco community more than 20 miles away. Security deposit and other fees may apply - ask for details.

If a new roommate moves in, he or she must fill out an application and qualify.

If a roommate moves out, the remaining leaseholder will need to re-qualify.

We do not allow subletting of apartments. This includes, without limitation, short-term subletting or overnight stays arranged on third-party sites such as Airbnb.com, VRBO.com or other similar sites.

APPLICATION INFORMATION

Income must average 3 times the monthly rent for prospective residents, and 5 times the monthly rent for guarantors.

We gladly accept guarantors. Must have an average income of 5x the monthly rent and be a U.S. citizen.

1. A valid U.S. or state-issued photo ID (or valid passport for non-U.S. citizens)

2. Something to verify your income (such as a pay stub, most recent W-2, letter from your employer, most recent tax return)

3. That's it!  We're excited to begin this process with you.

Anyone over the age of 18 that will be living in the apartment home and guarantors (co-signers).

Two people per bedroom (except children under 24 months; they are excepted from occupant counts).

We screen for criminal background, and applicants may be disqualified based on history. We do not allow renters with felony convictions to live at our community.

We do not accept housing vouchers at this community.

Renters may not have had previous evictions.

In addition, factors including negative payment history, past or current bad debts, liens, bankruptcies or judgments can disqualify an applicant. Employment verification may also be performed. We adhere to the Fair Credit Reporting Act (FCRA).

We do business in accordance with the Federal Fair Housing Law. All applications and renewals are considered equally without discrimination on the basis of any class protected by applicable laws.